Shipping policy

Last updated: June 2026

Processing & Dispatch

All orders are carefully processed and dispatched within 1–3 business days of payment confirmation. You will receive a confirmation email with your personal tracking number as soon as your order is on its way.

Delivery Time

United States: 6–12 business days after dispatch

In rare cases, high shipping volumes or customs processing may cause slight delays.

Shipping Costs

Free shipping on all orders over $49.99
Standard shipping: $5.99 on orders under $49.99

Order Tracking

Every order comes with a unique tracking number. You will receive it automatically by email after dispatch and can use it to follow your delivery online at any time.

Why Direct Shipping?

At Aurex we work directly with carefully selected manufacturers — without large intermediate warehouses. This allows us to offer you fair prices while maintaining high product quality. Every package is shipped directly from the manufacturer to your door.

Package Not Arrived?

If your order has not arrived within 15 business days, please contact us at contact@aurexpets.com. We will track down your package immediately and find a solution — whether that is a reship or a full refund.